Return and Refund Policy – WatchVio

Thank you for choosing WatchVio! We take pride in offering high-quality 1:1 luxury replica watches that combine elegance and affordability. To ensure your complete satisfaction, we have a straightforward return and refund policy. Please read the details below to understand how we handle returns, refunds, and exchanges.

Order Modifications and Cancellations

  • Once an order is placed, it is immediately processed to avoid delays in production and shipping.

  • You may request to cancel or modify your order within 24 hours of placing it. After this period, changes cannot be made.

  • To cancel or modify your order, please contact our Customer Support team at [email protected].

Returns and Refunds

We offer a 30-day return policy from the date of delivery. If you are unsatisfied with your purchase, you may return it under the following conditions:

Requirements for a Refund

  1. Eligible Items:

    • Items must be unused, undamaged, and in their original packaging.

    • Personalized or custom items are not eligible for return unless they are defective, damaged, or incorrect.

  2. Return Process:

    • Contact our Customer Support team at [email protected] to initiate a return.

    • Returns must be shipped using an insured and traceable method.

    • The buyer is responsible for return shipping costs.

  3. Refund Details:

    • Refunds will be issued to the original payment method used during purchase.

    • Shipping and handling fees are non-refundable.

    • Refunds are processed within 14 days of receiving the returned item at our warehouse.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will gladly assist you in resolving the issue.

Steps to Follow:

  1. Email us at [email protected] with the following details:

    • Your order number.

    • Photos or videos of the defective, damaged, or incorrect item.

    • Your complete delivery address and contact information.

  2. Replacement or Refund:

    • If the item is defective or incorrect, we will either replace it or issue a refund.

    • In most cases, replacements are sent without requiring you to return the original item.

Important Notes

  • Unboxing Video: We strongly recommend recording an unboxing video when you receive your package. This serves as proof in case of damage or defects during delivery.

  • Sale Items: Items purchased during sales or special promotions (e.g., discounts over 10%, Buy 1 Get 1 Free) are not eligible for returns or refunds.

  • Unauthorized Returns: Do not use the address on the parcel as the return address. Always obtain an authorized return address from our Customer Support team. Unauthorized returns will not be refunded.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or payment method.

  2. Contact your credit card company or bank, as processing times may vary.

  3. If the issue persists, reach out to us at [email protected] for assistance.

Your Satisfaction is Our Priority

At WatchVio, we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns, please don’t hesitate to contact us. We’re here to help!

Thank you for trusting WatchVio – where luxury meets affordability.